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End of award report

Principal Researcher

Dr Steven D Brown
Department of Human Sciences
Loughborough University
Leicestershire LE11 3TU
+44 (0)1509 263171


Mr Geoffrey Lightfoot
Keele University

Research Period
1 December 1997 to
31 May 1999
Groupware: Computer mediated meetings and the Mediation of Memory  

Despite its claims to democratise the workplace, uptake of computer mediated communication (CMC) and groupware has been variable.

Research shows that:

  • CMC can enhance or diminish the standing of an individual within an organisation.
  • Email is forwarded throughout organisations, stored up for future use and can even increase the number of face-to-face meetings required to resolve disputes generated by its use.

The findings of this research project have important implications for social scientists and designers alike.

Extended summary (pdf)

Full report (pdf)


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Contents current at 20 April 2001